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Evidence Guide: MSS025004 - Provide environmental information to customers

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS025004 - Provide environmental information to customers

What evidence can you provide to prove your understanding of each of the following citeria?

Receive and assess the request for environmental information

  1. Confirm and record the source, nature and priority of the customer’s request.
  2. Redirect the request to a more relevant person, if appropriate.
  3. Check authority/approval to release information by referring to workplace procedures or relevant personnel.
Confirm and record the source, nature and priority of the customer’s request.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Redirect the request to a more relevant person, if appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check authority/approval to release information by referring to workplace procedures or relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prepare the response

  1. Identify sources and/or locations of required information.
  2. Resolve any problems with accessing information in consultation with supervisor.
  3. Extract and copy the required information.
  4. Check that the information is accurate, complete and reliable and conforms to workplace requirements.
  5. Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel.
  6. Keep the customer informed of progress when it is not possible to answer their request within the agreed timeframe.
Identify sources and/or locations of required information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Resolve any problems with accessing information in consultation with supervisor.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Extract and copy the required information.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that the information is accurate, complete and reliable and conforms to workplace requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Keep the customer informed of progress when it is not possible to answer their request within the agreed timeframe.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide environmental information

  1. Prepare correspondence/report using clear, concise language and in the specified format.
  2. Check/revise text to ensure that the intended meaning is not ambiguous.
  3. Check spelling, punctuation and grammar and correct any errors.
  4. Use the most appropriate communication method given the priority, cost and confidentiality involved and the customer’s facilities.
  5. Check that the information supplied meets the customer’s needs and, if not, take appropriate action.
Prepare correspondence/report using clear, concise language and in the specified format.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check/revise text to ensure that the intended meaning is not ambiguous.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check spelling, punctuation and grammar and correct any errors.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use the most appropriate communication method given the priority, cost and confidentiality involved and the customer’s facilities.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Check that the information supplied meets the customer’s needs and, if not, take appropriate action.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record details of request and response

  1. Record all details of the request and information supplied in accordance with workplace procedures.
  2. Notify other relevant personnel of request and response in accordance with workplace procedures.
  3. File/store records in the designated place in accordance with workplace procedures.
Record all details of the request and information supplied in accordance with workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify other relevant personnel of request and response in accordance with workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

File/store records in the designated place in accordance with workplace procedures.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Receive and assess the request for environmental information

1.1

Confirm and record the source, nature and priority of the customer’s request.

1.2

Redirect the request to a more relevant person, if appropriate.

1.3

Check authority/approval to release information by referring to workplace procedures or relevant personnel.

2

Prepare the response

2.1

Identify sources and/or locations of required information.

2.2

Resolve any problems with accessing information in consultation with supervisor.

2.3

Extract and copy the required information.

2.4

Check that the information is accurate, complete and reliable and conforms to workplace requirements.

2.5

Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel.

2.6

Keep the customer informed of progress when it is not possible to answer their request within the agreed timeframe.

3

Provide environmental information

3.1

Prepare correspondence/report using clear, concise language and in the specified format.

3.2

Check/revise text to ensure that the intended meaning is not ambiguous.

3.3

Check spelling, punctuation and grammar and correct any errors.

3.4

Use the most appropriate communication method given the priority, cost and confidentiality involved and the customer’s facilities.

3.5

Check that the information supplied meets the customer’s needs and, if not, take appropriate action.

4

Record details of request and response

4.1

Record all details of the request and information supplied in accordance with workplace procedures.

4.2

Notify other relevant personnel of request and response in accordance with workplace procedures.

4.3

File/store records in the designated place in accordance with workplace procedures.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Receive and assess the request for environmental information

1.1

Confirm and record the source, nature and priority of the customer’s request.

1.2

Redirect the request to a more relevant person, if appropriate.

1.3

Check authority/approval to release information by referring to workplace procedures or relevant personnel.

2

Prepare the response

2.1

Identify sources and/or locations of required information.

2.2

Resolve any problems with accessing information in consultation with supervisor.

2.3

Extract and copy the required information.

2.4

Check that the information is accurate, complete and reliable and conforms to workplace requirements.

2.5

Address any information gaps or deficiencies by sourcing additional information or obtaining inputs from relevant personnel.

2.6

Keep the customer informed of progress when it is not possible to answer their request within the agreed timeframe.

3

Provide environmental information

3.1

Prepare correspondence/report using clear, concise language and in the specified format.

3.2

Check/revise text to ensure that the intended meaning is not ambiguous.

3.3

Check spelling, punctuation and grammar and correct any errors.

3.4

Use the most appropriate communication method given the priority, cost and confidentiality involved and the customer’s facilities.

3.5

Check that the information supplied meets the customer’s needs and, if not, take appropriate action.

4

Record details of request and response

4.1

Record all details of the request and information supplied in accordance with workplace procedures.

4.2

Notify other relevant personnel of request and response in accordance with workplace procedures.

4.3

File/store records in the designated place in accordance with workplace procedures.

Evidence of competence in this unit must satisfy all of the requirements of the elements and performance criteria, and include demonstration of:

providing environmental information to at least three (3) different customers

applying workplace procedures for the receipt of information requests, release of information and record keeping

analysing and prioritising requests for information

seeking advice when requests for information are unclear or are beyond scope of competence/responsibility

locating and organising relevant information from a range of sources

supplying accurate, reliable information that meets the customer’s needs and uses language, style and format that is readily understood

preparing written documents that are free from spelling, grammatical and formatting errors

providing authorised information within the expected timeframe and confirming the client’s understanding

maintaining security and confidentiality of information in accordance with workplace procedures.

Must provide evidence that demonstrates knowledge of:

common sources of environmental information

environmental protection/management terminology, concepts and principles

site/project/program characteristics and the nature of activities

environmental legislative/regulatory requirements relevant to site/project/program within scope of responsibility

workplace environmental management plans, procedures, control measures and management actions for site/project/program within scope of responsibility

environmental management values, environmental issues, risks and impacts for site/project/program

workplace procedures for the receipt of information requests, release of information and record keeping.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Legislation, regulations, standards, codes, workplace procedures and requirements include the latest version of one or more of:

federal legislation, such as the Environment Protection and Biodiversity Conservation Act, Australian Heritage Council Act, Native Title Act and National Environmental Protection Measures

state/territory government legislation and local government by-laws, policies, regulations and plans dealing with land use; environmental protection; cultural/heritage sites; vegetation management; nature conservation and wildlife/plant protection; water and water management; soil conservation; pollution and contaminated sites; fisheries, forestry and mining operations

national strategies dealing with water quality management, ecologically sustainable development, greenhouse and energy reporting

legislation, standards and codes of practice for work health and safety (WHS) and handling of dangerous goods

Australian and international standards covering environmental management, such as AS/NZS ISO 14000 Basic Set:2007 Environmental Management Basic Set

registration/licensing and/or accreditation requirements

information for specific sites and/or activities (e.g. sampling, monitoring, construction and mining), such as applicable legislative requirements and approval requirements, workplace environmental and emergency management plans and procedures, site processes and work schedules, monitoring/inspection procedures and environmental management actions, sampling and in-situ measurement procedures

procedures covering receipt of requests for information and release of information data and results, confidentiality and security of workplace information, records and reporting

workplace documents, such as work schedules, standard operating procedures (SOPs); equipment manuals and warranties; job hazard analyses; work method statements; safety data sheets (SDS) and safe work procedures; waste minimisation, containment, processing and safe disposal procedures.

Environmental information includes one or more of:

details of legislation, regulations, guidelines, standards, codes of practice, licence conditions, approvals and permits

workplace environmental management plans, policies, strategies, procedures and required actions

site/project initial advice statements and risk/impact assessments

records of site consultations with interested parties

site/project environmental reports (e.g. weekly/monthly monitoring of air, water and noise)

flora and fauna survey results

environmental data sets, such as:

satellite imagery and remote sensing data

geophysical, geochemical, geological, hydrological and meteorological data

ecological data, such as distribution of vegetation, fauna and pests

social science data, such as demographic and census information

land use data, zoning and property classifications

historical records and photographs

workplace information about sites/projects/programs for stakeholders and interested parties

entries for workplace website

cost, estimation of quantities and time

contractual variations and claims

notification of environmental issues and problems

internal environmental audit/inspection findings

environmental training records.

Customers include one or more of:

internal customers, such as site environmental officer, environmental manager, construction manager, operations manager and project manager

external customers, such as regulatory authorities, government departments, suppliers, contractors, consulting engineers, scientists, planners and community groups.

Sources of information include one or more of:

workplace intranet/information management system

contractors providing environmental services

government departments and agencies (e.g. environment, climate change, agriculture and mining)

regulatory authorities

utility authorities/companies (e.g. water, gas and electricity)

land title office and Valuer General

local government records

Geoscience Australia

Australian Social Science Data Archive

internet, library/archive collections, annual reports and community newsletters

media reports (e.g. TV, video, audio and photographs).

WHS and environmental management requirements include:

· compliance with relevant federal/state/territory WHS legislation at all times

· assuming that samples are potentially hazardous and applying standard precautions

accessing and applying current industry understanding of infection control issued by the National Health and Medical Research Council (NHMRC) and state/territory Departments of Health, where relevant.